Due to the pandemic, we now need at least 9-12 business days to process all orders.
* REGULAR DOMESTIC SHIPPING IS FREE ON ALL ORDERS.
* 30 DAYS RETURN POLICY - 15% Restocking Fee applies to All Diamond and Gemstone Ring Items.
* ALL BRAND NAME WATCHES WITH SKUS STARTING "W-" CANNOT
BE RETURNED FOR ANY REASON. THEIR SALE IS FINAL. THERE IS 5% DIAMOND
CARAT WEIGHT VARIANCE ON ALL ENHANCED DIAMOND RINGS AND EARRINGS ORDERS.
Regular Shipping via UPS Express is ALWAYS FREE.
Each shipment will be insured at no additional cost to you.
Packages can be signature required. All orders will be shipped
pending credit approval. Customer support may contact customers
for additional information as required. Most orders ship out
from our warehouse within 7-9 business days. Then it takes
4-5 additional business days by UPS to reach you.
*Saturday deliveries are not offered.
For international orders, customs and duties are at
customer's expense (Please see Europe and Japan exceptions
below. If you are located in Europe or Japan you do not need
to pay for customs). We declare the invoice value of all the
packages. Regular international shipping charge (including insurance)
is $29.95, express shipping is $49.95. We ship to most
of the international countries.
We combine as many as pieces of your purchases at no additional
cost to you.
Tracking your order:
You will receive an email notification the day your order has
been shipped with a confirmation of shipment and a tracking
number. This gives you the ability to track your order at
all times until it reaches you or your recipient's doorstep.
RETURNS, EXCHANGE & CANCELLATION POLICY:
We accept returns and exchanges within the 30 days. If you received a product and simply wish
to return it we will not be able to refund the actual shipping
fees. We refund the shipping fee only if you received a damaged
product. We do not accept returns or exchange requests after
30 days an order is delivered. There is 15% restocking fee on all diamond or gemstone ring orders due to sizing.
You must contact us in order to obtain a Return Authorization
Number by email.
Most orders can be cancelled on the same day before 3PM EST. After
this shipping cut out time we are not able to cancel orders. Diamond
engagement rings are manufactured to order and they start processing
on the same day they are received. There is a cancellation fee
of 15% for all diamond/gemstone ring orders.