Shipping & Returns Policy

*REGULAR DOMESTIC SHIPPING IS FREE ON ALL ORDERS.

 *30 DAYS RETURN POLICY (NO RESTOCKING FEES)

*ALL BRAND NAME WATCHES WITH SKUS STARTING "W-" CANNOT BE RETURNED FOR ANY REASON. THEIR SALE IS FINAL.

    Regular Shipping via FedEx Ground / USPS Mail:


    Goldia.com offers you regular shipping by USPS First Class or Priority services (Depending on your product type we may choose First Classor Priority).

    Each shipment will be insured at no additional cost to you.
    Packages can be signature required. All orders will be shipped pending credit approval. Customer support may contact customers for additional information as required. Most orders ship out from our warehouse within 1-2 business days (Rings ordered in a size other than 6 requires resizing and this may delay the shipping dates for up to 3-5 business days). Then it takes 4-5 additional business days by USPS to reach you.

    In the event your order cannot be shipped you will be contacted immediately by e-mail and informed the reason for the delay.

     
    Express Shipping via UPS Express Delivery ($29.95):

    We offer you the option to have your order shipped by FedEx Express for a fee of $29.95. O
    rders ship out from Goldia within 1 business days. Express Shipping generally arrives within one or two business days.

    *Saturday deliveries are not offered.
    Shipping Schedule and Delivery Times:

    Delivery Option
    Cost
    Estimated Total Delivery Time
    USPS FREE 5-7 Business Days
    UPS Express Shipping $29.95 1-2 Business Days
    International Shipping:


    For international orders, customs and duties are at customer's expense (Please see Europe and Japan exceptions below. If you are located in Europe or Japan you do not need to pay for customs). We declare the invoice value of all the packages. Regular international shipping charge (including insurance) is $29.95, express shipping is $49.95. We ship to most of the international countries.


    European Shipping Policy: 
     
    Our warehouse is located in U.S.A. We ship your order to our fulfillment center in Europe and then our staff forwards them to your address so you do not have to pay for customs. Customs are already paid by our fulfillment center.

    European orders are shipped from our office in England via the following shipping services: Royal Mail or DPD depending on delivery location and shipping method chosen.
    European Shipping Methods:
     
    Standard Shipping → Delivers between 1-2 weeks
    Express Shipping → Delivers within 1 week
    The longer shipping times are because of the fact that we ship orders once a week from our warehouse to our European Fulfillment Center. This is why orders are delayed at least 1 -2 weeks to deliver to your address.
     
     
    Japan Shipping Policy: 
     
    Our warehouse is located in U.S.A. We ship your order to our fulfillment center in Europe and then our staff forwards them to your address so you do not have to pay for customs. Customs are already paid by our fulfillment center.

    Japanese orders are shipped from our office in Japan via the following shipping services: Seibu or Yamato depending on delivery location and shipping method chosen.
    Japanese Shipping Methods:
     
    Standard Shipping → Delivers between 1-2 weeks
    Express Shipping → Delivers within 1 week

    The longer shipping times are because of the fact that we ship orders once a week from our warehouse to our Japanese Fulfillment Center. This is why orders are delayed at least 1 -2 weeks to deliver to your address.

     

    Combined Shipping:

    We combine as many as pieces of your purchases at no additional cost to you.

    Tracking your order:

    You will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient's doorstep.
    RETURNS, EXCHANGE & CANCELLATION POLICY:

    We accept returns and exchanges within the 30 days with no re-stocking fees. If you received a product and simply wish to return it we will not be able to refund the actual shipping fees. We refund the shipping fee only if you received a damaged product. We do not accept returns or exchange requests after 30 days an order is delivered. 

    You must contact us in order to obtain a Return Authorization Number by email.

    Cancellations:

    Most orders can be cancelled on the same day before 3PM EST. After this shipping cut out time we are not able to cancel orders. Diamond engagement rings are manufactured to order and they start processing on the same day they are received. There is a cancellation fee of 15% for all diamond engagement ring orders.

    Iays.