Returns & Cancellation Policy
RETURNS, EXCHANGE & CANCELLATION POLICY:
We accept returns and exchanges within the 30 days with no re-stocking fees. If you received a product and simply wish to return it we will not be able to refund the actual shipping fees. We refund the shipping fee only if you received a damaged product. We do not accept returns or exchange requests after 30 days an order is delivered.
Brand name watches whose product ID starts with "W-" cannot be returned for any reason. Their sales are final.
You must contact us in order to obtain a Return Authorization Number by email.
Most orders can be cancelled on the same day before 3PM EST. After this shipping cut out time we are not able to cancel orders. Diamond engagement rings are manufactured to order and they start processing on the same day they are received. There is a cancellation fee of 15% for all diamond engagement ring orders.
Please be informed that we ship all international orders within 5-7 business days they are received (Not the next day due to additional processing times our international orders need).
Regular international shipments from our warehouse in U.S.A to any international destination can take between 2-4 weeks.
We ship all of our regular international orders via USPS International Registered Mail. Although this service is slower then other methods, it offers the highest security.
Please consider these longer shipping transition times for your expected arrival dates.
If you wish to receive your order faster, we advise you to upgrade your shipping method to International Express Mail which can be delivered within 7-9 business days to any international destination.
We ship to major international cities except Singapore.
International Regular Shipping (Including Canada) is $36.00 (via USPS International Registered Mail) and may take 2-4 weeks to deliver.
International Express Shipping is $48.00 (via USPS International Express Mail) and can be delivered in 7-9 business days.