|
 |
|
|
| shopping online... |
| Shopping for the First Time User |
| How do I get started shopping? |
| The Search Box |
| You can use the search box in the navigation bar by typing in a keyword, phrase, product name or item number into the search box. You can do more advanced queries with the Advanced Search Feature |
| Gift Finder |
| Looking for a gift for a certain occasion or price? Use our gift finder to search by price or our Advanced Search feature to browse by category, keywords and price. |
| Browse by Category |
| Simple choose the category you wish to view by clicking the links on the left or the 'Products' button above. |
|
| How fast will I get my order |
| All orders are processed between 8 a.m. and 4 p.m., Monday to Saturday. Your order will be dispatched within 24-48 hours, unless otherwise noted. Please see below for further delivery information |
|
| What is Price Match Protection ? |
Simply if you find a cheaper product elsewhere on the Internet, we are happy to match or beat this price. Just email the details of the product you have found including where you found it (i.e. Website URL) and we will get back to you with a Goldia Price to match it!
PriceMatch™ is only available for authorized retail stores/websites. Rebate and discount prices that violates the MAP (Minimum Advertized Price) Policy of manufacturers are not available for PriceMatch ™
Please be informed that all information, descriptions, images and prices are subject to change. If there is a change of price for the item you have purchased you will be contacted before your order is shipped.
100% Purchase Satisfaction!
With the Goldia PriceMatch™ Protection Policy your purchase is covered for 14 days from the time of purchase. If you find a lower price within this time simply contact us and we will refund you the difference - We want you to be 100% satisfied with your purchase from Goldia |
|
| Delivery Information |
Delivery is FREE for all domestic orders. Overnight Express shipping fee is $29.95. No hidden charges! Delivery times vary between 1 and 5 days depending on the specific product but more precise information can be found by viewing the product. Each order is posted via FedEx or USPS to ensure that you receive the order in the fastest and most secure way.
Please ensure that you provide a valid street address with each order. |
| Do you accept international orders? |
| Yes, we ship internationally too. Due to the strict customs regulation we do not ship to Russia, Singapore, Hong Kong, China and Most of the Nations in Africa. International shipping fee is $29.95. We ship all items internationally by FedEx. |
|
| Item Availability |
| Most of our merchandise are in stock and ships within 2-3 business days. However, if your order is out of stock or an additional time to ship is needed, you will receive notification via email from us. |
|
| Order Confirmation |
|
When does my order show up on my credit or debit card statement?
|
| All orders are processed through PayPal, so details should appear on your bank statement within 2-3 working days |
| How do I know you received my order? |
Orders exceeding $250.00 with different shipping and billing addresses will be verified for payment authentication . (We need a faxed copy of a valid picture ID and the Credit Card used during the checkout.)
You will receive confirmation via email once your order has been placed through our website. It will detail your order quantity, item(s) description, the total cost of your purchase as well as your customer number. You will receive a second e-mail confirming that your order has been dispatched.
|
|
|
Returning Your Order:
We are very confident that our fine jewelry will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 7 days from the date of delivery for a refund. (Shipping fees are non-refundable. If you return the merchandise after 7 days of the delivery, there will also be a 15% restocking fee.) or exchange (exchanges are not subject to the 15% restocking fee). Also, we do not charge restocking fee for our diamond engagement rings whose product style numbers start with FOS or FOT.
Please follow these steps to return or exchange your jewelry item(s):
1. Contact Customer Service via email and request a Return Authorization Code for your order number.
2. Print the Return Form, and fill it out completely. Please write your Return Authorization Code (RAC) on the return form and on the outside of the shipping box.
3. Send your item(s) with Original Tag(s) attached, original packing materials, return form, and original invoice to us by an insured courier (UPS or Registered Mail) and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package.
Send your package to:
Goldia
P.O. Box 5557
New York, NY, 10185
4. After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned item(s).
5. A refund will be issued within 10 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.Loose certified diamonds are not subject to restocking fees if returned in the same saleable condition with certificates, however return dates may vary from one stone to another. Please contact us in order to learn about the exact return dates about the unique stone you are interested.
Exchanging Your Order:
Please follow these steps to exchange your jewelry item(s):
1. Contact Customer Service via email and request an Exchange Authorization Code (EAC) for your order number. There will be a $5.95 shipping and insurance charge on all exchanges in the US whereas $19.95 for international exchanges.
2. Print the Exchange Form, and fill it out completely. Please write your Exchange Authorization Code on the Exchange Form and on the outside of the shipping box.
3. Send your item(s) with Original Tag(s) attached, original packing materials, return form, and original invoice to us by an insured courier (UPS or Registered Mail) and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package.
Send your package to:
Goldia
P.O. Box 5557
New York, NY, 10185
4. After we receive your package, our Quality Assurance Department will verify the condition and authenticity of the returned item(s).
5. The item(s) will be exchanged within 3 business days. All price adjustments will be done in the original form of payment.
Returns and Exchanges are subject to the following restrictions:
• The original Invoice and a Return Authorization Code must accompany the returned item.
• The item must be returned in its original condition, unworn and unaltered in any way. Items damaged due to client negligence cannot be returned.
• Rings come in a standard size of 7. If you should need a different size we will have to custom order your ring. If you would like to return a ring that has been custom ordered, please be aware that there is a %15 Re-stocking Fee.
• Special orders and engraved items are not returnable. If there was an error made on our part, we will happily exchange your order.
• Gifts to third parties are not refundable, and can only be exchanged.
• Shipping, handling and insurance charges are not refundable.
|
|
| Reviewing/Modifying your order |
If you need to make an ammendment to your order with Goldia, email us or call and we shall make the necessary changes..
E-mail us at service@goldia.com (note: You must include your name, postal address and e-mail address). |
|
| Order Status and Cancellation |
| You can check the status of your order at any time by clicking the "My Account" link. |
| How do I cancel my order? |
You can tick "Remove" at any time to clear an item from your shopping basket. Should you change your mind after completing the checkout process, simply contact Customer Services which will cancel your order if it has not already been despatched.
E-mail us at service@goldia.com (note: You must include your name, postal address and e-mail address). |
