1. How do I pay for my item? Do you accept credit cards?
2. How are your items shipped? When will I get my item?
3. What do I do if I want to return an item?
4. Do you size rings? What is the cost?
5. Can resizing affect clarity enhanced stones?
6. Do you offer Ebay Anything Points?
7. Who appraises the jewelry? Who is UGL? Does the original appraisal come in the package?
8. Where are you based? Can I pick up my ring?
9. What is included in the package you send?
10. What does Clarity Enhanced mean? Does it wear off with time? Is it a real diamond?
11. If I have less than 10 feedbacks can I bid?
12. How are our prices so good?
13. Can custom changes be made to existing rings? Can the ring head be changed to accommodate a different size stone?
14. How do I care for my jewelry?
15. What kind of REPAIR guarantees do you offer?
16. What kind of different boxes do you offer?

(Please Scroll Down To See Answers)

ALL OF OUR DIAMONDS ARE 100% REAL NATURAL DIAMONDS!!!

SOME ARE GIA CERTIFIED AND SOME ARE CLARITY ENHANCED DIAMONDS, PLEASE READ BELOW TO LEARN THE DIFFERENCES BETWEEN THE TWO.  GOOD LUCK BIDDING!

GIA CERTIFIED DIAMONDS ONLY:  WE ARE A DIAMOND WHOLESALER AND OUR GIA DIAMOND INVENTORY IS CONSTANTLY TURNING OVER.  ON RARE OCCASSIONS OUR COMPUTERS DO NOT UPDATE OUR EBAY ADS IMMEDIATELY WHEN A GIA STONE IS SOLD IN OUR OFFICE.  IN THE RARE EVENT THIS HAPPENS, YOU WILL BE NOTIFIED IMMEDIATELY UPON PURCHASE AND WE WILL LET YOU CHOOSE AMONGST MANY OTHER DIAMONDS IN OUR INVENTORY. HAPPY BIDDING!  GIA CERTIFIED DIAMONDS ARE NEVER TREATED OR ENHANCED IN ANY WAY.

IMPORTANT: We require our winning bidders to pay within 7 business days or risk their auction being revoked. If an auction is not paid for within 7 days, legal action may be taken.  Bidders must have at least 10 feedbacks to bid (Please email us for approval instructions to bid). If you have any questions or concerns regarding these policies, please contact us at auctions@goldia.com

Mistakes: In the rare event we make a mistake while typing an ad, please always look at the appraisal as this information is always accurate.  We are responsible to send you exact ring on appraisal card with appraised specifications and are not responsible for errors listed in ad including but not limited to mistakes in pricing, item specs, diamond information and diamond pricing.  Please call with questions or to report an error noticed. Furthermore, in extremely rare cases, we may not have a particular Buy It Now item in stock as our inventory turns over very quickly.  If this happens, you will be notified and we will find a solution to your 100% satisfaction.  Ultimately we do reserve the right not to provide the item or be liable for it in anyway. We reserve the right to remove any less than neutral feedback for this reason. Thank you.

5% MILITARY DISCOUNT- NOT APPLICABLE TO 1)WATCHES, 2)GIA, OR 3)EGL CERTIFIED DIAMONDS - Not combined with anyother offer.

 
1. How do I pay for my item? Do you accept credit cards?
WE ACCEPT:
1)Paypal: (www.paypal.com) Please send payment to auctions@goldia.com

1. Go directly to www.paypal.com
2. Click on the Send Money tab on the top
3. Then send payment to: auctions@goldia.com
4. Input the dollar amount for your purchase
5. For Payment Type choose: Quasi-cash
6. IMPORTANT: In the notes section PLEASE include your Item #/SKU, Phone number, and any other pertinent information (i.e. discount, sizing, alternate shipping address, etc).

2)Credit Card:

If you would like to pay with Credit Card (we only accept Visa and MasterCard) it is IMPERITIVE that you fax/email us the following information:

a.    Credit card number

b.    expiration date

c.    security code

d.    exact name on credit card

e.    billing address

f.    shipping address (if different than billing)

g.    Item #  (or Sku)

h.    Phone number

Fax Number: (212)840-6099

We also REQUIRE a copy of your license and Credit Card. If you do not have access to a Copy/Fax Machine we will accept a scanned and emailed version. This is to prevent against stolen credit card use and is for your protection. We would not use this information for any other purposes and we destroy it immediately after your card has been processed. Please Note: A contact phone number and/or valid email are NECESSARY!

3)Money Orders/Bank/Cashiers Check: Your goods will usually ship within 24-36 hours, depending on your bank. Send to the address below:

4)Personal Check: May take take up to 7-10 days to cleat and therefore, shipment will  be delayed. Please make check out to Outrageous Auctions Inc. Send to the address below:

If you have purchased an item and have a question regarding payment and/or shipping please email our support at: auctions@goldia.com

2. How are your items shipped? When will I get my item?
Your item will be shipped using Fedex second day air. Our shipping charges include Fedex costs, handling and insurance on the item shipped. Items will ship within 3-10 business days of payment clearance. We are not responsible for international duties and taxes for your country.

Insurance with signature required is included with all packages:

USA-FedEx 2 Day $34.95

USA-FedEx Overnight $54.95

International Regular Mail $59.95

International bidders, please be aware that shipping may take up to 3-10 business days, as we are not responsible for any delays or costs due to your country’s customs.  Please note that you are responsible for knowing your countrys importing rules and taxes, as we do not cover these costs.

Please do not ask us to tamper with customs forms, as this is highly illegal.  If you have an alternate address in the United States that you would like us to ship your item to, then please contact us immediately.

IMPORTANT:  Please include your phone number when going through the checkout process or when making payment.  This is for shipment purposes. Items will NOT ship out until there is a phone number.

3. What do I do if I want to return an item?
We offer a 100% money back guarantee!!! We pride ourselves on the high quality of our goods and our customer service. Please send us an email if you have any questions or concerns. We are NOT responsible for customs fees if an item is returned from an International bidder. Please keep this in mind prior to bidding!

RETURNS AFTER 14 DAYS/RESTOCKING FEE:

Returns are accepted for full refund (minus shipping fees) within 14 days. Returns will NOT be accepted after the stated 14 day return policy.

4. Do you size rings? What is the cost?
Resizing is Free for all of our rings.

5. Can resizing affect clarity enhanced stones?
No, as long as your jeweler is familiar with the necessary precautions of working with clarity enhanced stones. Please inform your jeweler that your diamond has been clarity enhanced and remind him that special care must be taken with regard to applying direct heat to the diamond. Direct application of temperatures above 1,500 degrees should be avoided. In addition, jewelry cleaning solutions containing acid should be avoided as well. Please contact us if you have further questions or concerns, please contact us at auctions@goldia.com.

6. Who appraises the jewelry? Who is UGL? Does the original appraisal come in the package?
All of our jewelry comes with a certified appraisal issued by an independent appraisal laboratory on “47th Street”-the Heart of New York City’s Diamond District. All jewelry is appraised by GIA certified gemologists, independent of our auctions. The appraisers have no affiliation with our company and appraise jewelry for some of the most prestigious and well-known jewelry and diamond manufacturers across the world.

8. Where are you based? Can I pick up my ring?
Our Global Headquarters is located in New York City. Please send us an email to arrange a personal meeting in our 5th avenue offices.

9. What is included in the package you send?
A member of the family personally inspects each piece of jewelry before it goes out to ensure it is exceptional, as marketed.

You will receive all of the essentials: (i) your beautiful new piece of jewelry, complemented by a deluxe ring box and the original diamond certificate card. The independent appraisal can also be sent if requested. You will also receive (iv) some helpful Outrageous Auctions reading material!

10. What does Clarity Enhanced mean? Does it wear off with time? Is it a real diamond?

Why Buy Clarity Enhanced Diamonds?

Sales of Clarity Enhanced Diamonds are growing tremendously. Today hundreds of thousands of Clarity Enhanced Diamonds are in the market. Clarity Enhanced Diamonds are used for diamond rings, earrings, pendants, tennis bracelets and more!

NOW YOU CAN BUY A MUCH LARGER AND MORE BEAUTIFUL NATURAL DIAMOND FOR YOUR MONEY THAN EVER BEFORE!

IMPORTANT: proper care guidelines must be followed so as not to impair your clarity enhanced diamond. Heat above 1500 degrees should not be applied directly to the stone. Jewelry cleaners containing acids should not be applied to the stone.  We guarantee for life our C.E. Diamonds for breaking, cracking, enhancement coming out, etc. 


11. If I have less than 10 feedbacks can I bid?
Please email us at auctions@goldia.com for approval if you have less than 10 feedbacks.

12. How are our prices so good?
We are one of the largest direct importers of diamonds in the United States. Our resources, direct connections, and relationships with diamond mines in Belgium and Israel enable us to have the most competitive prices available.

13. Can custom changes be made to existing rings? Can the ring head be changed to accommodate a different size stone?
Most rings can accommodate any size stone. Please call us at 212-840-6099 if you have specific questions.

14. How do I care for my jewelry?
The best way to clean your stone is to simply apply a little bit of warm soapy water or use a non-ammonia based jewelry cleaner. Ultrasonic cleaning, steam cleaning or boiling water are also acceptable cleaning methods.
Tell your jeweler. When getting your jewelry sized or having any modifications done, please remember to tell your jeweler that it is an enhanced diamond, as special precautions must be taken with regard to the application of heat and use of ammonia or other cleaning acids.

15. What kind of REPAIR guarantees do you offer?

We guarantee that the structure of their rings will remain in tact (not need any repairs) within the first year of its wear. If any repairs are necessary this will be done FREE of charge within the first year. Beyond this time period, any repairs (such as tightening a diamond or loose stones) can be done but customers will be required to pay a fee. This fee will be determined based upon what procedure needs to be done to the ring, as repair prices vary depending on the degree of work need to fix the problem. If a problem arises and the ring needs to be fixed within the first year of purchase, Outrageous Auctions will gladly repair the ring free of charge.

Please Note: Most reputable jewelers and high end jewelry companies state that every 6 months, due to normal everyday wear, stones must be tightened and inspected by a professional (* see below); we will guarantee your ring for DOUBLE this time period. 

Protecting Your Diamond

Even though diamonds are the hardest natural substance known to man, a diamond will scratch another diamond. So it is important that jewelry not be stored together since it can be scratched or tangled. Also, diamond jewelry should never be worn while doing heavy work. Points are vulnerable to chipping and even everyday activity can loosen a setting. This is why it’s important to visit a professional jeweler every six months to have your diamond’s mountings and settings checked