Please
use the links
below to find
answers to
your questions
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| shopping
online... |
| Shopping
for the First
Time User |
| How
do I get started
shopping? |
| The
Search Box |
| You
can use the
search box in
the navigation
bar by typing
in a keyword,
phrase, product
name or item
number into
the search box.
You can do more
advanced queries
with the Advanced
Search
Feature |
| Gift
Finder |
| Looking
for a gift for
a certain occasion
or price? Use
our gift finder
to search by
price or our
Advanced Search
feature to browse
by category,
keywords and
price. |
| Browse
by Category |
| Simple
choose the category
you wish to
view by clicking
the links on
the left or
the 'Products'
button above.
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| How
fast will I get my order
|
| All orders
are processed between
8 a.m. and 4 p.m., Monday
to Saturday. Your order
will be dispatched within
24-48 hours, unless
otherwise noted. Please
see below for further
delivery information
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| What
is Price Match Protection
? |
Simply
if you find a cheaper
product elsewhere on
the Internet, we are
happy to match or beat
this price. Just email
the details of the product
you have found including
where you found it (i.e.
Website URL) and we
will get back to you
with a Goldia Price
to match it!
PriceMatch™
is only available
for authorized retail
stores/websites.
Rebate and discount
prices that violates
the MAP (Minimum
Advertized Price)
Policy of manufacturers
are not available
for PriceMatch ™
Please be informed
that all information,
descriptions, images
and prices are subject
to change. If there
is a change of price
for the item you
have purchased you
will be contacted
before your order
is shipped.
100% Purchase
Satisfaction!
With the Goldia
PriceMatch™ Protection
Policy your purchase
is covered for 30
days from the
time of purchase. If
you find a lower price
within this time simply
contact us and we will
refund you the difference
- We want you
to be 100% satisfied
with your purchase from
Goldia |
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| Delivery
Information |
Delivery
is FREE
for orders
with the total invoice
amount of $100.00
or more. Orders
below $100.00 are
subject to $5.95
shipping and handling
fees. Overnight
Express shipping
fee is $49.95. No
hidden charges!
You can view the
delivery time for
each product on
the product details
page. Delivery times
vary between 1 and
5 days depending
on the specific
product but more
precise information
can be found by
viewing the product.
Each order is posted
via USPS First Class
or USPS Priority
(optional extra,
$19.95) to ensure
that you receive
the order in the
fastest and most
secure way.
Please ensure that you
provide a valid street
address with each order.
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| Do
you accept international
orders? |
Yes.
Additional charges
apply to international
orders ($19.95)
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| Item
Availability |
| Most
of our merchandise
are in stock and
ships within 2-3
business days. However,
if your order is
out of stock or
an additional time
to ship is needed,
you will receive
notification via
email from us. |
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| Order
Confirmation |
When
does my order show
up on my credit or
debit card statement? |
| All
orders are processed
through PayPal, so
details should appear
on your bank statement
within 2-3 working
days |
| How
do I know you received
my order? |
Orders
exceeding $250.00
with different shipping
and billing addresses
will be verified
for payment authentication
. (We need a faxed
copy of a valid
picture ID and the
Credit Card used
during the checkout.)
You will receive
confirmation via
email once your
order has been placed
through our website.
It will detail your
order quantity,
item(s) description,
the total cost of
your purchase as
well as your customer
number. You will
receive a second
e-mail confirming
that your order
has been dispatched. |
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| Returns
and Exchanges |
We are very confident
that our fine
jewelry will meet
and surpass your
expectations.
However, if you
are not completely
satisfied for
any reason, you
may return your
order within 30
days from the
date of shipment
for a refund or
exchange (less
15% restocking
fee and shipping
charges). In addition
to this, we charge
$10.00 for rings
being returned
to us for resizing.
We
usually accept
returns for the
certified loose
diamond sales
and do not charge
restocking fee
for these orders.
However, we
may not be able
to accept your
returns for some
of our Certified
Loose Diamond
purchases. Before
you place your
order, please
contact us in
order to learn
about the specific
return acceptance
policy for the
certified loose
diamonds you are
interested.
Goldia will pay
return postage
costs for an item
that arrives broken
or damaged, or
is defective in
any way, or is
not the item that
was ordered. Simply
telephone Customer
Services at 866-550-5314
from 9.00am to
5.00pm (Mon -
Fri) and request
a return document
and instructions.
All Items should
be returned to:
Goldia.com
22 W. 48th St.
Suite: 1405
New York, NY 10036
USA
When returning
the item, we suggest
you retain a certificate
of posting for
your own records,
in the event of
the product failing
to reach us.
Returned products
must meet the
following criteria
for refund:
1. The item must
be in resalable
condition
2. The item must
be in the original
packaging with
all tags/documentation
still in place
Please contact
our customer service
team if you have
any questions
or queries regarding
your return. Please
note returns can
take between 7-10
business days
to receive and
we process within
48 hours of receiving
the return.
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| Reviewing/Modifying
your order |
If you
need to make an ammendment
to your order with Goldia,
email us or call and
we shall make the necessary
changes..
E-mail us at service@goldia.com
(note: You must include
your name, postal
address and e-mail
address). |
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| Order
Status and Cancellation |
| You can
check the status or
your order at any time
by clicking the 'Order
Tracking' button at
the top, or clicking
here. You will require
your Order ID
number and
the email address
you used for the order.
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| How
do I cancel my order? |
You can
tick "Remove" at any
time to clear an item
from your shopping basket.
Should you change your
mind after completing
the checkout process,
simply contact Customer
Services which will
cancel your order if
it has not already been
despatched.
E-mail us at service@goldia.com
(note: You must include
your name, postal
address and e-mail
address). |
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| security
and privacy ... |
| Security
and Privacy Guarantee
|
| Your
online credit
card transactions
are secure with
Goldia. We
use Secure
Socket Layering
(SSL), the industry-standard
encryption technology
that ensures
safe Internet
transmission
of your personal
information.
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How
can I tell if a site
is safe? |
You
can configure Internet
Explorer or Netscape
browsers to alert you
to secured pages or
sites. Microsoft Internet
Explorer displays a
security icon in your
browser's status bar.
To view the certificate,
double click on the
icon. W hen
the letters "http" in
the URL change to "https,"
the "s" indicates you
are in a secure area
employing SSL; also,
your browser may give
you a pop-up message
that you're about to
enter a secure area.
Netscape Navigator
also displays an icon
or https:// in your
browser's address field
to indicate a secure
connection. To view
the certificate double
click on the icon in
your browser's status
bar |
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| Privacy
Policy |
| We
are committed to protecting
your privacy. We will
only use the information
that we collect about
you lawfully.
We
collect information
about you for 2 reasons:
firstly, to process
your order and second,
to provide you with
the best possible
service. We will not
e-mail you in the
future unless you
have given us your
consent. We will give
you the chance to
refuse any marketing
email from us or from
another trader in
the future.
We
will never collect
sensitive information
about you without
your explicit consent.
The information we
hold will be accurate
and up to date. You
can check the information
that we hold about
you by emailing us.
If you find any inaccuracies
we will delete or
correct it promptly.
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| Warranty
Information |
| Goldia
is an authorized retailer
of all our products.
All products are covered
by a full manufacturer’s
warranty. Please
refer to your product
user manual for warranty/repair
details. |
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