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| Customer
Service |
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More
Information ...
For your convenience,
you may e-mail,
telephone or write
to a Customer
Services representative
for assistance.
Send an e-mail
to service@goldia.com |
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FEDEX SHIPPING IS FREE
FOR ORDERS WITH AN INVOICE AMOUNT
OF $100.00 OR HIGHER.
At Goldia our
mission is to
offer fast
delivery,
expert
advice
and a straight
forward buying
experience
to all our customers.
Goldia ships to
the billing addresses
only, no exceptions.
Please be informed
that due to variations
of stones, gold
weight, and polishing,
the dimensions,
carat sizes and
weights may vary
slightly + or
- 10%. Certified
Loose Diamonds
are exception
to this variance.
They are guaranteed
to be what they
are shown on the
website. Availability
of Certified Loose
Diamonds are subject
to change. Items
are not guaranteed
to be in stock
at all times even
though they appear
on our website.
If you place an
order for a loose
diamond and if
we are not able
to ship it to
you due to the
unavailability,
you will be immediately
contacted and
your transaction
will be cancelled.
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Please
use the
links
below
to find
answers
to your
questions
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| shopping
online... |
| Shopping
for the
First Time
User |
| How
do I get
started
shopping? |
| The
Search Box
|
| You
can use
the search
box in the
navigation
bar by typing
in a keyword,
phrase,
product
name or
item number
into the
search box.
You can
do more
advanced
queries
with the
Advanced
Search
Feature
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| Gift
Finder |
| Looking
for a gift
for a certain
occasion
or price?
Use our
gift finder
to search
by price
or our Advanced
Search feature
to browse
by category,
keywords
and price.
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| Browse
by Category |
| Simple
choose the
category
you wish
to view
by clicking
the links
on the left
or the 'Products'
button above.
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| How
fast will I get
my order |
| All
orders are processed
between 8 a.m. and
4 p.m., Monday to
Saturday. Your order
will be dispatched
within 24-48 hours,
unless otherwise
noted. Please see
below for further
delivery information
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| What
is Price Match Protection
? |
Simply
if you find a cheaper
product elsewhere
on the Internet,
we are happy to
match or beat this
price. Just email
the details of the
product you have
found including
where you found
it (i.e. Website
URL) and we will
get back to you
with a Goldia Price
to match it!
PriceMatch™
is only available
for authorized retail
stores/websites.
Rebate and discount
prices that violates
the MAP (Minimum
Advertized Price)
Policy of manufacturers
are not available
for PriceMatch ™
Please be informed
that all information,
descriptions, images
and prices are subject
to change. If there
is a change of price
for the item you
have purchased you
will be contacted
before your order
is shipped.
100% Purchase
Satisfaction!
With the Goldia
PriceMatch™
Protection Policy
your purchase is
covered for 30
days from
the time of purchase.
If you find a lower
price within this
time simply contact
us and we will refund
you the difference
- We want
you to be 100% satisfied
with your purchase
from Goldia |
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| Delivery
Information |
Delivery
is FREE
for orders
with the total invoice
amount of $100.00
or more. Orders
below $100.00 are
subject to $5.95
shipping fees. Overnight
Express shipping
fee is $49.95. No
hidden charges!
Delivery times vary
between 1 and 5
days depending on
the specific product
but more precise
information can
be found by viewing
the product. Each
order is posted
via FedEx or USPS
to ensure that you
receive the order
in the fastest and
most secure way.
Please ensure that
you provide a valid
street address with
each order. For
our shipping terms
please click
here. |
| Do
you accept international
orders? |
| Yes,
we ship internationally
too. For the list
of the countries
that we send products
and our international
shipping fees please
click
here. |
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| Item
Availability |
| Most
of our merchandise
are in stock and
ships within 2-3
business days. However,
if your order is
out of stock or
an additional time
to ship is needed,
you will receive
notification via
email from us. |
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| Order
Confirmation |
When
does my order
show up on my
credit or debit
card statement? |
| All
orders are processed
through PayPal,
so details should
appear on your bank
statement within
2-3 working days |
| How
do I know you received
my order? |
Orders
exceeding $250.00
with different shipping
and billing addresses
will be verified
for payment authentication
. (We need a faxed
copy of a valid
picture ID and the
Credit Card used
during the checkout.)
You will receive
confirmation via
email once your
order has been placed
through our website.
It will detail your
order quantity,
item(s) description,
the total cost of
your purchase as
well as your customer
number. You will
receive a second
e-mail confirming
that your order
has been dispatched. |
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| Returns
and Exchanges |
We are very confident
that our fine
jewelry will meet
and surpass your
expectations.
However, if you
are not completely
satisfied for
any reason, you
may return your
order within 30
days from the
date of shipment
for a refund (less
15% restocking
fee and shipping
charges) or exchange
(exchanges are
not subject to
the 15% restocking
fee). Also, we
do not charge
restocking fee
for our diamond
engagement rings
whose product
style numbers
start with FOS
or FOT.
Returning
Your Order:
We
are very confident
that our fine
jewelry will meet
and surpass your
expectations.
However, if you
are not completely
satisfied for
any reason, you
may return your
order within 30
days from the
date of shipment
for a refund (less
15%
restocking fee
and shipping charges)
or exchange (exchanges
are not
subject to the
15%
restocking fee).
Also, we do not
charge restocking
fee for our diamond
engagement rings
whose product
style numbers
start with FOS
or FOT
(There is still
restocking fee
for these styles
if they are purchased
without the center
diamonds.).
Please follow
these steps to
return or exchange
your jewelry item(s):
1.
Contact Customer
Service via email
and request a
Return Authorization
Code for your
order number.
2. Print the Return
Form, and fill
it out completely.
Please write your
Return Authorization
Code (RAC) on
the return form
and on the outside
of the shipping
box.
3. Send your item(s)
with Original
Tag(s) attached,
original packing
materials, return
form, and original
invoice to us
by an insured
courier (UPS or
Registered Mail)
and retain the
tracking number
for your records.
We are not responsible
for items lost
or damaged while
shipping. Please
do not write "jewelry"
or any other jewelry-related
words on the outside
of the package.
Send your package
to:
Goldia
P.O. Box 5557
New York, NY, 10185
4.
After we receive
your package,
our Quality Assurance
Department will
verify the condition
and authenticity
of the returned
item(s).
5. A refund will
be issued within
10 business days.
All refunds will
be issued in the
original form
of payment. Please
allow one monthly
billing cycle
for the credit
to appear on your
credit card statement.Loose
certified diamonds
are not subject
to restocking
fees if returned
in the same saleable
condition with
certificates,
however return
dates may vary
from one stone
to another. Please
contact us in
order to learn
about the exact
return dates about
the unique stone
you are interested.
Exchanging
Your Order:
Please follow
these steps to
exchange your
jewelry item(s):
1. Contact Customer
Service via email
and request an
Exchange Authorization
Code (EAC) for
your order number.
There will be
a $5.95 shipping
and insurance
charge on all
exchanges in the
US whereas $19.95
for international
exchanges.
2. Print the Exchange
Form, and fill
it out completely.
Please write your
Exchange Authorization
Code on the Exchange
Form and on the
outside of the
shipping box.
3. Send your item(s)
with Original
Tag(s) attached,
original packing
materials, return
form, and original
invoice to us
by an insured
courier (UPS or
Registered Mail)
and retain the
tracking number
for your records.
We are not responsible
for items lost
or damaged while
shipping. Please
do not write "jewelry"
or any other jewelry-related
words on the outside
of the package.
Send your package
to:
Goldia
P.O. Box 5557
New York, NY, 10185
4.
After we receive
your package,
our Quality Assurance
Department will
verify the condition
and authenticity
of the returned
item(s).
5. The item(s)
will be exchanged
within 3 business
days. All price
adjustments will
be done in the
original form
of payment.
Returns
and Exchanges
are subject to
the following
restrictions:
• The original
Invoice and a
Return Authorization
Code must accompany
the returned item.
• The item
must be returned
in its original
condition, unworn
and unaltered
in any way. Items
damaged due to
client negligence
cannot be returned.
• Rings
come in a standard
size of 7. If
you should need
a different size
we will have to
custom order your
ring. If you would
like to return
a ring that has
been custom ordered,
please be aware
that there is
a %15 Re-stocking
Fee.
• Special
orders and engraved
items are not
returnable. If
there was an error
made on our part,
we will happily
exchange your
order.
• Gifts
to third parties
are not refundable,
and can only be
exchanged.
• Shipping,
handling and insurance
charges are not
refundable.
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| Reviewing/Modifying
your order |
If
you need to make
an ammendment to
your order with
Goldia, email us
or call and we shall
make the necessary
changes..
E-mail us at service@goldia.com
(note: You must
include your name,
postal address and
e-mail address).
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| Order
Status and Cancellation |
| You
can check the status
or your order at
any time by clicking
the 'Order Tracking'
button at the top,
or clicking
here. You will require
your Order
ID number
and the email
address
you used for the
order. |
| How
do I cancel my order? |
You
can tick "Remove"
at any time to clear
an item from your
shopping basket.
Should you change
your mind after
completing the checkout
process, simply
contact Customer
Services which will
cancel your order
if it has not already
been despatched.
E-mail us at service@goldia.com
(note: You must
include your name,
postal address and
e-mail address).
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| security
and privacy ...
|
| Security
and Privacy Guarantee
|
| Your
online credit
card transactions
are secure
with Goldia.
We use Secure
Socket Layering
(SSL), the
industry-standard
encryption
technology
that ensures
safe Internet
transmission
of your
personal
information.
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How
can I tell if
a site is safe? |
You
can configure Internet
Explorer or Netscape
browsers to alert
you to secured pages
or sites. Microsoft
Internet Explorer
displays a security
icon in your browser's
status bar. To view
the certificate,
double click on
the icon. W hen
the letters "http"
in the URL change
to "https," the
"s" indicates you
are in a secure
area employing SSL;
also, your browser
may give you a pop-up
message that you're
about to enter a
secure area.
Netscape
Navigator also displays
an icon or https://
in your browser's
address field to
indicate a secure
connection. To view
the certificate
double click on
the icon in your
browser's status
bar |
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| Privacy
Policy |
| We
are committed to
protecting your
privacy. We will
only use the information
that we collect
about you lawfully.
We
collect information
about you for
2 reasons: firstly,
to process your
order and second,
to provide you
with the best
possible service.
We will not e-mail
you in the future
unless you have
given us your
consent. We will
give you the chance
to refuse any
marketing email
from us or from
another trader
in the future.
We
will never collect
sensitive information
about you without
your explicit
consent. The information
we hold will be
accurate and up
to date. You can
check the information
that we hold about
you by emailing
us. If you find
any inaccuracies
we will delete
or correct it
promptly. |
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| Warranty
Information |
| Goldia
is an authorized
retailer of all
our products. All
products are covered
by a full
manufacturer’s
warranty.
Please refer to
your product user
manual for warranty/repair
details. |
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Policy | Contact
Us | Help
& FAQs| Shipping
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Jewelry, Diamond
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Ring, Gold
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10% CHRISTMAS SPECIAL SALE ON ITEMS BELOW!
(Please chat with us for a valid discount code.)
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